nbbaji Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the relationship between the entity operating the nbbaji platform ("we", "us") and users ("you", "user") of our website, mobile application, and related services.

nbbaji operates as a safe and reliable online betting and casino platform for players in Bangladesh. We take the privacy of your personal information seriously and maintain the highest security standards, including SSL encryption.

By using our website or services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

2. What Types of Information We Collect

When creating an account and using services on nbbaji, we may collect various types of information. This information is used to improve our service quality and keep your account secure.

2.1 Personally Identifiable Information

• Full name (as it appears on the national ID card)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile phone number
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal transaction history
• Balance and bonus-related information

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Cookies and session data
• Login time, session duration, and logout time

2.4 Gaming Activity Information

• Bet amounts, win and loss history
• Preferred game categories and play style
• Information related to responsible gaming limit settings

3. How We Collect Information

We collect information in the following ways:

3.1 Information Provided Directly

You provide information directly when you register an account on nbbaji, log in, make a deposit or withdrawal, contact the support team, or fill out a form.

3.2 Automatically Collected Information

When you browse our website, technical information is automatically collected through cookies, web beacons, and similar technologies. This information helps us improve our service quality and ensure security.

3.3 Through Third Parties

Certain information may be received from authorized third-party service providers during payment processing (bKash, Nagad, Rocket) and identity verification.

4. Purposes for Using Information

We use collected information only for the following legitimate purposes:

4.1 Account Management and Verification

Information is used to verify your identity, ensure account security, and prevent multiple accounts. Minimum age (21+) verification is also part of this process.

4.2 Transaction Processing

Financial information is essential for processing deposits (minimum ৳300) and withdrawals (minimum ৳800). This information is used to ensure secure transactions through bKash, Nagad, and Rocket.

4.3 Customer Support

Our 24/7 Bengali live chat support team uses the necessary information to resolve your issues. The same policy applies to email support.

4.4 Responsible Gaming

Information is used to monitor your gaming activity, identify problematic play patterns, and provide timely assistance.

4.5 Fulfilling Legal Obligations

Information may be retained and used to comply with anti-money laundering and counter-terrorism financing regulations, and to respond to requests from regulatory authorities.

5. Disclosure and Sharing of Information

nbbaji is committed to protecting the privacy of your personal information. We do not share information with third parties except in the following limited circumstances:

5.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket), game software providers, identity verification services, and technology support partners receive only the information necessary to provide their specific services. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Requirements

We may disclose information when required by a court order, a lawful request from a government or regulatory authority, or to comply with applicable law.

5.3 Fraud and Security Prevention

Relevant information may be shared with the appropriate authorities to prevent fraud, deception, or other illegal activity on our platform.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance of any such change.

6. Data Security Measures

nbbaji applies industry-standard technical and organizational measures to protect your information. The key components of our security framework are described below:

6.1 Encryption Technology

Our entire platform is protected by SSL (Secure Sockets Layer) encryption. All data transferred between your browser and our servers is transmitted in encrypted form.

6.2 Access Control

Only authorized personnel have access to your information. Every access is logged and regularly audited.

6.3 Server Security

Our servers are protected by firewalls and other security technologies. Regular security assessments are conducted.

6.4 Data Breach Response

If a data breach occurs that could put your rights or interests at risk, we will notify you and the relevant authorities as quickly as possible.

7. Cookie Policy

Cookies are small text files stored on your device. Below is a detailed description of the types of cookies we use:

7.1 Essential Cookies

These cookies are necessary for the basic operation of the website. They are used to keep your login session active, for security verification, and to operate the site's core features.

7.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to personalize your experience.

7.3 Analytics Cookies

Anonymous statistics are collected to monitor usage of our platform and improve service quality.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

8. Data Retention Period

We retain your information only for as long as necessary. The retention periods are as follows:

• Account information: For as long as the account is active and for the legally required period after it is closed.
• Transaction records: For the period required under financial regulatory rules.
• Customer support communications: For a reasonable period after the issue is resolved.
• Cookie and session data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after a set period.

After the specified period, we securely delete or anonymize information so that individuals can no longer be identified.

9. Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You may request to know what information we hold about you. We will provide the information within a reasonable time.

9.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. We will make the necessary changes as quickly as possible.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. An option to opt out of marketing communications at any time is available in our service.

To exercise these rights, please contact our support team.

10. Protection of Minors

nbbaji is only for individuals aged 21 (twenty-one) or older. We do not knowingly collect information from minors. If we become aware that a minor is using our services or has provided information, we will immediately close that account and delete the associated information.

If you become aware that a minor is using our platform, please inform our support team.

11. International Data Transfers

Our servers and data processing partners may be located in various countries. Even if your information is transferred to another country, we ensure that the standard of data protection remains the same.

When sharing data with third parties, we ensure appropriate contractual protections and security measures are in place.

12. Policy Changes

We may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The updated policy will be published on the website.
• The "Effective Date" will be updated.
• For significant changes, a notification will be sent to your registered email or account.

Continued use of our services after the updated policy is published will be considered acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: